At .Hong Kong Yclound Limited, we are committed to providing our customers with reliable and efficient shipping services globally. Please read our detailed shipping policy below to understand our processes and terms:
1. Shipping Charges
- Free Shipping: Enjoy free shipping on orders over US$39.90
- Standard Shipping Fee: For orders below US$39.90, a standard shipping fee of US$7.00 will apply. Shipping fees will be calculated and displayed during checkout based on your delivery address.
2. Shipping Locations
We proudly offer worldwide shipping. We deliver to the following regions:
- United States
- European Union
- Asia
- Australia
- Other international destinations
3. Order Processing
- Processing Time: All orders are processed within 2 business days after the order is confirmed.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- Please note that during peak seasons, holidays, or special promotions, processing times may vary. We will notify you if there are any delays in processing your order.
4. Estimated Delivery Times
- United States & European Union: The estimated delivery time for orders to the United States and EU countries is 15-20 business days from the date of shipment.
- Rest of the World: For countries outside the USA and EU, the estimated delivery time is 20-25 business days.
- Please Note: Delivery times are estimates and may vary depending on external factors such as customs processing, carrier delays, or weather conditions.
5. Shipping Methods
We utilize reliable shipping carriers to ensure that your order reaches you safely. Available carriers may include:
- UPS
- DHL
- FedEx
- China Post
- Local postal services
Once your order has been shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to be updated in the carrier’s system.
6. Packaging and Handling
We take special care in packaging all orders to ensure the safety of the goods during transportation. Our packaging materials are selected to protect your items, minimizing the risk of damage during transit.
- Eco-Friendly Packaging: Where possible, we use environmentally responsible materials for packaging.
- We pack each order securely and in accordance with the shipping carrier’s guidelines.
7. Customs Duties and Taxes
- Customs and Import Fees: International shipments may be subject to customs duties, taxes, and import fees based on the destination country’s regulations. These fees are not included in the product or shipping charges and are the responsibility of the customer.
- Customs Clearance: Please check with your local customs office for more information about duties, taxes, and potential delays. The customer will be responsible for any charges related to the customs process.
8. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays can occur due to factors outside our control, including:
- Adverse weather conditions
- High demand periods (holidays, sales events)
- Customs delays
- Carrier issues
If your package is delayed, we will inform you and work with the shipping carrier to resolve any issues as quickly as possible.
9. Lost or Damaged Items
In the unfortunate event that your package is lost or damaged during transit, please contact us within 7 days of receiving your tracking number. We will assist you in filing a claim with the carrier and help resolve the issue.
- Please keep all packaging and damaged items for inspection by the carrier.
10. Delivery to P.O. Boxes and APO/FPO Addresses
We can deliver to P.O. Boxes, APO, and FPO addresses. If you are shipping to one of these addresses, please ensure that you enter the correct shipping details during checkout.
11. Address Changes
Once your order is placed, we are unable to modify the shipping address. Please ensure that the shipping information you provide at checkout is accurate and complete. If you notice an error after placing the order, please contact us immediately at [email protected].